Accessibility Statement for Cleaner Haringey Online Services

This accessibility statement explains how the Cleaner Haringey website is designed and maintained to be accessible and easy to use for as many people as possible. We want everyone in the Cleaner Haringey area to be able to access information and services in a way that suits their needs, whether they are reporting an issue, checking local services, or finding out about environmental improvements.

Our commitment to accessibility

We are committed to making the Cleaner Haringey website compliant with the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines set out best practice for making web content more accessible to people with a wide range of access needs, including people with visual, hearing, cognitive, and motor impairments.

We aim to ensure that the Cleaner Haringey site is usable on different devices, including desktops, laptops, tablets, and mobile phones, and in different browsers that residents and visitors in the Cleaner Haringey area may use.

How we support screen-reader users

The Cleaner Haringey website is designed to work with modern screen-reader software. We use clear headings, descriptive page titles, and meaningful link text so that screen-reader users can understand the purpose of each page and move around the site quickly.

Images that convey important information are given alternative text so the content they provide can be understood without seeing the image. Where images are purely decorative, they are marked so that screen readers can ignore them and reduce unnecessary noise.

We aim to keep the reading order logical, so content is read out in a way that makes sense when using assistive technologies. We also avoid using colour alone to communicate meaning wherever possible.

Keyboard navigation and focus

The Cleaner Haringey site is designed so that you can navigate and use key features with a keyboard only, without needing a mouse or trackpad. You should be able to move through links, buttons, and form fields in an order that follows the visual layout of the page.

We aim to provide a clear visible focus indicator so that you can see which element is currently selected when using the keyboard. This helps users who rely on the Tab, Shift plus Tab, arrow keys, and Enter or Space to navigate and activate controls.

Where possible, we avoid keyboard traps that prevent users from moving away from a particular component. If you experience any difficulty using the site with a keyboard, you can contact us to tell us about the problem.

Text, layout, and readability

The Cleaner Haringey website uses plain, direct language wherever possible to make content easier to understand. We structure pages using headings, paragraphs, and lists so that information is grouped in a logical way.

The layout is responsive, so content should reflow to fit different screen sizes. Users can zoom the page using their browser settings, and text should remain readable without the need to scroll sideways in most cases.

What we are working to improve

We regularly review the Cleaner Haringey website to identify and fix accessibility issues. This includes checking new content before it is published and improving older pages when they are updated. We are working to refine our colour contrast, form error messages, and instructions so that they are clearer and easier to understand for everyone.

Some legacy content may not yet fully meet WCAG 2.1 AA standards, but we aim to improve or replace this content over time as part of our ongoing accessibility work.

Requesting information in an accessible format

If you need information from the Cleaner Haringey website in a different format, such as large print, easy read, audio, or an alternative digital format, you can contact the Cleaner Haringey team to request this. Please tell us which page or document you need, what format you require, and how we can best support you.

We will consider your request and aim to respond in a reasonable timeframe. Providing detailed information about your needs will help us offer the most suitable alternative format.

Reporting accessibility problems

We welcome feedback from people using the Cleaner Haringey website, especially from users with access needs or those who rely on assistive technology. If you find any accessibility issues or barriers, please contact the Cleaner Haringey team and describe the page or service you were using, what you were trying to do, and what went wrong.

Your feedback helps us to prioritise improvements and make the Cleaner Haringey site more inclusive and accessible for everyone in the area.

Enforcement and further action

If you have contacted us about an accessibility issue and you are not satisfied with our response, you may be able to escalate your concern through the relevant local or national complaint procedures. Information on how to do this is available from public bodies that oversee digital accessibility and equality of access to online services.