Cleaner Haringey Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning and related services by Cleaner Haringey to its customers. By making a booking, accessing our services, or allowing our cleaners to enter your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business requesting and receiving services from Cleaner Haringey.

Services means any cleaning or related services provided by Cleaner Haringey, whether on a one-off, regular, or contractual basis.

Premises means the property or location where the Services are to be carried out.

Cleaner means any staff member, contractor, or representative assigned by Cleaner Haringey to carry out the Services.

Agreement means the contract between Cleaner Haringey and the Customer, incorporating these Terms and Conditions and any written confirmation of booking.

2. Scope of Services

Cleaner Haringey provides domestic and commercial cleaning and related services within its stated service area. The exact scope of Services for each booking, including tasks, duration, and any special requirements, will be agreed at the time of booking or set out in subsequent written confirmation.

Unless expressly agreed in writing, Services do not include specialised cleaning such as exterior window cleaning at height, industrial cleaning, or any activity that may place the Cleaner at risk or require specialist equipment or certification.

Cleaner Haringey reserves the right to decline or suspend any Service that, in its reasonable opinion, is unsafe, unsuitable, or outside the agreed scope.

3. Booking Process

Bookings may be made by the Customer through Cleaner Haringey’s accepted booking channels. A booking is an offer by the Customer to purchase Services in accordance with these Terms and Conditions.

All bookings are subject to acceptance by Cleaner Haringey. Acceptance is confirmed when Cleaner Haringey issues a booking confirmation, which may be provided in writing or electronically. No Agreement is formed until such confirmation is issued.

The Customer is responsible for providing accurate and complete information at the time of booking, including access details, service requirements, timings, and any relevant information about the Premises such as parking restrictions, security arrangements, or known hazards.

Any quoted time for the performance of Services is an estimate only. While Cleaner Haringey will make reasonable efforts to meet agreed time slots, it does not guarantee arrival or completion times, and shall not be liable for minor delays attributable to traffic, weather, or operational reasons.

4. Access to the Premises

The Customer must ensure that the Cleaner has safe and timely access to the Premises at the agreed time. This may include providing keys, security codes, or arranging for someone to be present to allow entry.

Any keys or access devices provided to Cleaner Haringey will be handled with reasonable care and will be stored securely when not in use. The Customer is responsible for ensuring any keys supplied are in good working order.

If the Cleaner is unable to gain access to the Premises at the agreed time, or if access is delayed due to the Customer, Cleaner Haringey may charge a call-out fee or treat the booking as cancelled by the Customer on short notice, in accordance with the cancellation terms set out below.

5. Customer Obligations

The Customer must ensure that the Premises are reasonably safe and suitable for the performance of the Services. This includes, without limitation, ensuring that:

All utilities necessary for the Services, such as electricity and water, are available and functioning.

The Premises are free from excessive clutter, hazardous materials, and exposed sharp or dangerous objects.

Any pets are secured or removed from areas where they may impede or endanger the Cleaner or interfere with the Services.

The Customer must inform Cleaner Haringey of any known risks, fragile items, alarms, or specific instructions relating to the Premises or its contents.

The Customer is responsible for providing access to basic cleaning equipment or supplies only where this has been expressly agreed in advance. Otherwise, Cleaner Haringey will provide its own standard equipment and materials.

6. Payments and Pricing

Service fees are based on the type of service, duration, frequency, and condition of the Premises. Prices may be quoted as hourly rates or fixed fees. Cleaner Haringey reserves the right to adjust quoted prices if the actual condition of the Premises or scope of work materially differs from that described by the Customer at the time of booking.

Unless otherwise agreed, payment is due on completion of each Service visit. For regular or contracted Services, Cleaner Haringey may require payment in advance or on a recurring billing schedule.

Accepted payment methods will be communicated at the time of booking or in the booking confirmation. The Customer must ensure that payment details provided are valid and that sufficient funds are available.

In the event of late or non-payment, Cleaner Haringey reserves the right to suspend or cancel ongoing or future Services, and may charge reasonable late payment fees or interest as permitted by law. The Customer will also be responsible for any reasonable costs incurred by Cleaner Haringey in recovering overdue amounts.

7. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving Cleaner Haringey prior notice. Unless otherwise stated in a written service agreement, the following terms apply:

If the Customer cancels or reschedules a booking with more than 24 hours’ notice before the scheduled start time, no cancellation fee will normally be charged.

If the Customer cancels or reschedules a booking with less than 24 hours’ notice, Cleaner Haringey may charge a late cancellation fee up to the full amount of the scheduled Service.

If the Cleaner arrives at the Premises and is unable to gain access or commence work for reasons attributable to the Customer, this may be treated as a late cancellation and charged accordingly.

Cleaner Haringey may cancel or reschedule a booking due to staff illness, operational issues, or circumstances beyond its reasonable control. In such cases, Cleaner Haringey will use reasonable efforts to offer an alternative appointment time. Cleaner Haringey shall not be liable for any indirect losses arising from such cancellation or rescheduling.

8. Changes to Service

Any request by the Customer to change the scope, duration, or frequency of the Services should be made as early as possible and is subject to acceptance by Cleaner Haringey.

If additional time or tasks are requested during a visit, Cleaner Haringey may agree to perform them subject to availability, and may adjust the fee accordingly. Cleaner Haringey is under no obligation to perform work outside the agreed scope where resources or schedule do not permit.

9. Quality of Service and Complaints

Cleaner Haringey aims to provide Services with reasonable care and skill. If the Customer is dissatisfied with any aspect of the Service, they should notify Cleaner Haringey as soon as reasonably possible, ideally within 24 hours of the Service.

Where a complaint is justified and directly relates to the quality of the Service provided, Cleaner Haringey may, at its discretion, offer a re-clean of the affected area or another appropriate remedy. Any re-clean will be limited to the specific tasks or areas in dispute and does not extend to a full repeat of the Service.

10. Liability and Exclusions

Cleaner Haringey will exercise reasonable care when performing the Services. However, the Customer is responsible for securing or removing valuables, fragile items, and irreplaceable objects before the Service begins.

Cleaner Haringey’s liability for any loss, damage, or claim arising out of or in connection with the Services shall be limited to direct loss and, in any event, shall not exceed the total amount paid by the Customer for the relevant Service visit.

Cleaner Haringey shall not be liable for any consequential, indirect, or special loss, including but not limited to loss of profit, loss of business, or loss of opportunity.

Cleaner Haringey shall not be liable for:

Wear, discolouration, or damage that pre-existed the Service or that results from normal cleaning processes applied to aged or delicate items.

Damage arising from faulty or poorly maintained property, fixtures, or equipment provided by the Customer, including appliances, tiles, grout, sealants, and finishes.

Failure to remove stains or soiling that cannot be removed using reasonable cleaning methods and products.

Any issues arising where the Customer has failed to follow advice or post-service care instructions provided by Cleaner Haringey.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.

11. Waste Handling and Environmental Compliance

Cleaner Haringey will handle waste generated during the performance of the Services in accordance with applicable waste and environmental regulations.

General household waste or office waste that can be disposed of via the Customer’s usual waste collection arrangements will normally be placed in the appropriate bins or receptacles on-site.

Cleaner Haringey does not operate as a licensed waste carrier for large volumes of waste, hazardous waste, or items that require special disposal. The Customer is responsible for arranging appropriate collection or disposal of such materials, including but not limited to building rubble, electrical goods, chemicals, paint, oils, asbestos, and clinical waste.

The Customer must inform Cleaner Haringey of any waste at the Premises that could be hazardous or subject to special disposal rules. Cleaner Haringey reserves the right to decline handling any such waste.

Where the Customer requests assistance in moving or consolidating waste, Cleaner Haringey will do so only where it is safe and lawful, and may charge an additional fee depending on the volume and nature of the waste.

12. Insurance

Cleaner Haringey maintains appropriate insurance cover for its business activities in line with industry practice. Details of cover can be provided on request.

The existence of insurance does not extend or increase Cleaner Haringey’s liability beyond that set out in these Terms and Conditions.

13. Privacy and Data Protection

Cleaner Haringey collects and processes personal data relating to Customers only to the extent necessary to manage bookings, deliver Services, take payments, and handle enquiries or complaints.

Cleaner Haringey will take reasonable measures to maintain the confidentiality and security of Customer information and will not sell or share personal data with unrelated third parties except where required by law or necessary for the performance of the Services.

14. Force Majeure

Cleaner Haringey shall not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include severe weather, transport disruption, power failure, accidents, illness, governmental restrictions, or other unforeseen events.

15. Amendments to Terms

Cleaner Haringey may update or amend these Terms and Conditions from time to time. The latest version will apply to all new and ongoing Services from the date it is made available. Continued use of the Services following any changes constitutes acceptance of the updated Terms and Conditions.

16. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

17. No Waiver

Failure or delay by Cleaner Haringey in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Cleaner Haringey.

By placing a booking with Cleaner Haringey, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.