Cleaner Haringey Privacy Policy

This Privacy Policy explains how Cleaner Haringey collects, uses, stores and shares personal data relating to customers within the Cleaner Haringey service area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Cleaner Haringey customers in the area, including individuals, households and organisations that use our cleaning services.

By using Cleaner Haringey services, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time and will apply the updated version to all personal data from the date it is published.

Data Controller

The data controller is the organisation responsible for deciding how and why your personal data is processed. Cleaner Haringey acts as the data controller in relation to the customer personal data described in this Privacy Policy.

Personal Data We Collect

Cleaner Haringey collects and processes different categories of personal data when you enquire about or use our services. The types of data we may collect include:

Identification and contact details: name, postal address, service address, billing address, and limited contact details such as your preferred method of contact.

Service and booking information: details of services requested, dates and times of appointments, access instructions relevant to the property, and communication history relating to your bookings.

Payment information: details necessary to process payments for services, such as payment method, transaction amount, and payment status. We do not store full payment card numbers where payments are processed via approved third party payment providers.

Usage and communication data: information you provide when you contact us, including complaints, feedback or survey responses, and technical information generated when you use our online tools, such as basic log data.

Special category data: Cleaner Haringey does not routinely collect special category personal data. If you choose to share such information voluntarily, for example health information that affects how we provide services, we will process it only where necessary and in accordance with additional safeguards.

How We Collect Your Data

We collect personal data directly from you when you request a quote, make a booking, communicate with us, or otherwise use Cleaner Haringey services. We may also receive limited personal data about you from third parties where this is necessary to provide services that you have requested, such as referral partners or property managers who arrange services on your behalf.

Purposes and Lawful Bases for Processing

Cleaner Haringey processes your personal data only where we have a valid lawful basis under data protection law. The main purposes and lawful bases are:

To provide cleaning services: We use your identification, contact, and service information to set up and manage bookings, deliver services at your property, communicate with you about your appointments, and handle related administration. The lawful basis is performance of a contract or steps taken at your request before entering into a contract.

To take payment and manage accounts: We process payment and transaction data to collect fees, manage invoices, handle refunds and address payment queries. The lawful basis is performance of a contract and our legitimate interest in managing our business operations.

Customer support and communications: We use your data to respond to enquiries, handle complaints, and provide service updates that are necessary for your booking. The lawful basis is performance of a contract and our legitimate interest in maintaining high standards of customer service.

Marketing and service updates: We may, from time to time, send you information about Cleaner Haringey services that may be of interest to you. Where required by law, we will only send marketing communications with your consent. You can ask us to stop marketing communications at any time.

Legal and regulatory obligations: We may process and retain your data where this is necessary to comply with legal obligations, for example tax and accounting requirements or responding to lawful requests from public authorities.

Security and fraud prevention: We may process limited personal data to protect our business, customers and staff, including verifying identity and preventing misuse of services. The lawful basis is our legitimate interest in ensuring security and preventing fraud.

Data Retention

Cleaner Haringey will not keep personal data for longer than is necessary for the purposes for which it was collected. We apply retention periods based on legal requirements and our operational needs.

Customer and booking records: We typically retain records relating to services and bookings for a period necessary to handle queries, complaints or potential legal claims, and to meet tax and accounting obligations. After the relevant retention period has expired, we will securely delete or anonymise the data.

Payment data: Transaction records are retained in line with financial and legal requirements. We do not store full payment card details where payments are processed via external providers.

Marketing data: If you unsubscribe from marketing communications, we may retain limited information to ensure we respect your choice not to receive further marketing messages.

Data Processors and Third Parties

Cleaner Haringey may engage carefully selected third party service providers to process personal data on our behalf. These data processors provide services such as payment processing, customer management systems, appointment scheduling tools, secure data storage, and business analytics.

Where we use data processors, we require them to process your personal data only in accordance with our written instructions, to keep it secure, and to comply with data protection law. They are not permitted to use your personal data for their own purposes.

We may also share personal data with other third parties in specific circumstances, for example professional advisers, insurers, or public authorities where this is required by law or necessary to establish, exercise or defend legal claims.

Cleaner Haringey does not sell your personal data.

International Data Transfers

Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or relying on adequacy regulations, in accordance with data protection law.

Security of Your Personal Data

Cleaner Haringey takes appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, and staff training. While no system can be completely secure, we work to ensure that any personal data we hold is protected to a level that is reasonable and appropriate in light of the risks.

Your Data Protection Rights

As a Cleaner Haringey customer in the service area, you have a number of rights under data protection law in relation to your personal data. These rights may be subject to certain conditions and legal limitations.

Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how it is used.

Right to rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no other lawful basis for retaining it.

Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we investigate a concern you have raised about the accuracy of the data or the lawfulness of our use of it.

Right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format, and to request that we transfer it to another controller where this is technically feasible.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims. You can always object to direct marketing at any time.

Rights related to automated decision making: Cleaner Haringey does not carry out solely automated decision making that produces legal or similarly significant effects about you.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact Cleaner Haringey using the contact details provided through our usual communication channels.

If you are not satisfied with our response or believe that your data protection rights have been infringed, you have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom.

This Privacy Policy applies to all Cleaner Haringey customers in the area who use our services and is intended to provide clear and transparent information about how we handle your personal data.