Privacy Policy - Cleaner Haringey

Cleaner Haringey is committed to protecting the privacy and personal data of all customers in the Haringey area. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our cleaning services. It applies to all Cleaner Haringey customers in the area, including residential and commercial clients, and it is designed to meet the requirements of the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Cleaner Haringey provides cleaning services to homes, offices, and other premises within the Haringey area. In the context of data protection law, we are the data controller for the personal data we collect and use in the course of providing our services. This means we decide how and why your personal information is processed, and we are responsible for ensuring that processing is lawful, fair, and transparent.

2. Information We Collect

We only collect personal data that is necessary for delivering our services, managing customer relationships, and meeting legal or operational obligations. The types of information we may collect include:

Identity details such as your name and title
Contact details such as address, phone number, and email address
Service information such as booking preferences, cleaning requirements, and instructions for access
Billing and payment details where needed to process invoices and payments
Communication records including emails, messages, and notes about service requests or complaints
Technical information such as website usage data if you interact with our online systems
Special instructions relevant to health, safety, or access arrangements, where you choose to provide them

We do not intentionally collect more information than is required for the proper delivery of cleaning services. If we do need to collect any sensitive personal data, we will only do so where there is a clear legal basis and an appropriate reason for processing it.

3. How We Use Your Data

We use your personal data for the following purposes:

To manage bookings and deliver cleaning services
To communicate with you about appointments, changes, or service updates
To issue invoices, process payments, and maintain financial records
To respond to enquiries, feedback, or complaints
To maintain internal records and improve service quality
To comply with legal, tax, accounting, or regulatory obligations
To protect our services, staff, and customers from fraud, misuse, or security issues

We will only use your information for the purposes for which it was collected, unless we reasonably consider that we need to use it for a compatible purpose and that doing so is permitted by law.

4. Lawful Basis for Processing

Under GDPR, we must have a lawful basis for processing your personal data. Cleaner Haringey relies on the following lawful bases:

Contract

We process data that is necessary to provide cleaning services, manage bookings, handle payments, and carry out our obligations under our agreement with you.

Legal obligation

We may process data where it is necessary to comply with legal duties, such as maintaining accounting records or responding to lawful requests from authorities.

Legitimate interests

We may process data for our legitimate business interests, including service administration, quality control, fraud prevention, record keeping, and customer support. When we rely on legitimate interests, we ensure that our interests do not override your rights and freedoms.

Consent

In limited situations, we may ask for your consent, for example where we need to use information for optional purposes that are not essential to our service. Where consent is used, you have the right to withdraw it at any time.

5. Data Sharing and Processors

We may share personal data with trusted third parties who assist us in operating our business. These organisations act as processors or, in some cases, as independent controllers. We only share the minimum information necessary and require appropriate safeguards to protect your data.

Examples of processors may include:

Payment service providers that handle transactions securely
Accounting or bookkeeping services used for financial administration
Scheduling or booking systems that help manage appointments
IT support and cloud storage providers used to maintain secure records
Communication tools used to send service-related messages

All processors are expected to comply with data protection laws and to process personal data only according to our instructions. We do not sell your personal data.

We may also disclose information if required to do so by law, to protect the rights and safety of our customers, staff, or business, or in connection with a legal claim or investigation.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods may vary depending on the type of information and the reason for holding it.

In general:

Customer service records are kept for the period needed to manage the relationship and resolve issues
Invoice and payment records are retained for the period required by tax and accounting law
Communication records may be kept for a reasonable time to support service quality and dispute handling
Where data is no longer needed, it is securely deleted or anonymised

We regularly review the data we hold to ensure it is not kept longer than necessary. Retention is always limited to what is lawful, necessary, and proportionate.

7. Your Rights

Under data protection law, you have several rights in relation to your personal data. These rights apply subject to certain conditions and legal exemptions:

Right of access – you can ask for a copy of the personal data we hold about you
Right to rectification – you can request correction of inaccurate or incomplete data
Right to erasure – in some cases, you can ask us to delete your data
Right to restriction – you can ask us to limit the way we use your data in certain circumstances
Right to data portability – you may request that certain data be provided to you or transferred to another organisation
Right to object – you can object to processing based on legitimate interests or direct marketing, where applicable
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

If you wish to exercise any of these rights, we will respond in accordance with legal timeframes and requirements. We may need to verify your identity before acting on your request.

8. Data Security

Cleaner Haringey takes security seriously and uses appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures may include access controls, secure systems, staff confidentiality obligations, and limited data sharing.

While no system can be guaranteed to be completely secure, we work to ensure that personal data is handled with care and protected against foreseeable risks. We also expect any processors we use to maintain similarly high standards of security.

9. International Transfers

If personal data is transferred outside the UK, we will ensure that suitable safeguards are in place to protect it in line with applicable data protection law. This may include the use of approved contractual protections or transfers to countries recognised as providing adequate protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. Any updates will take effect when published as the current version. We encourage customers to review this policy periodically to stay informed about how their data is used.

11. Summary of Our Commitments

Cleaner Haringey only collects personal data that is necessary for providing cleaning services and managing customer relationships. We process data lawfully, keep it secure, share it only with trusted processors when needed, and retain it only for as long as required. We also respect your rights and aim to handle all information in a transparent and responsible manner.

This Privacy Policy applies to all Cleaner Haringey customers in the Haringey area.