Cleaner Haringey Service Terms and Conditions

These Terms and Conditions govern the use of domestic and commercial cleaning services provided under the Cleaner Haringey name. By making a booking, confirming an appointment, or allowing access for the service to begin, the customer agrees to be bound by these terms. They are designed to set clear expectations about how bookings are made, how payments are handled, what happens if plans change, and how responsibilities are shared between the customer and the cleaning provider.

For the purposes of these terms, references to Cleaner Haringey, we, us, or our mean the service provider supplying the cleaning work, whether performed directly by staff or by appointed contractors where applicable. References to you or the customer mean the person, business, landlord, tenant, or representative who arranges the service. These terms should be read alongside any written quotation, booking confirmation, or service-specific instructions agreed before the job starts.

If any part of these Terms and Conditions is unclear, the customer should review them carefully before proceeding with a booking. Continuing with a booking confirms acceptance of the terms in force at that time. We may update these terms from time to time to reflect changes in operations, legal requirements, or service standards, and the version applied will be the one available when the booking is confirmed unless otherwise agreed in writing.

1. Booking Process

Bookings for Cleaner Haringey cleaning services may be made by submitting an enquiry and providing the necessary details about the premises, service type, preferred date, and any specific requirements. A booking is not secured until it has been accepted by us and confirmed to the customer. Any estimated duration or quotation provided before confirmation is based on the information supplied at the time of enquiry and may change if the property condition, size, or requested scope of work differs from what was originally described.

When arranging a booking, the customer must provide accurate and complete information, including access details, parking restrictions where relevant, presence of fragile items, special surfaces, pets, alarms, or any conditions that may affect the cleaning work. If incorrect or incomplete information leads to delays, additional labour, restricted access, or the need for extra products or equipment, we may revise the price or alter the schedule accordingly. We reserve the right to refuse or cancel a booking where the job is unsuitable, unsafe, unlawful, or outside our available service scope.

It is the customer’s responsibility to ensure the premises are ready for the service at the agreed time. This includes making the property reasonably accessible, ensuring water and electricity are available unless otherwise agreed, and removing or securing valuable or delicate items if they require special handling. Where keys, codes, fobs, or other access methods are provided, the customer confirms they have authority to do so and that the use of such access methods will not breach any third-party agreements.

2. Service Scope and Customer Obligations

The scope of work will be limited to the cleaning tasks agreed in the booking confirmation, quotation, or service schedule. Unless expressly included, Cleaner Haringey does not provide repairs, specialist restoration, pest removal, biohazard remediation, or the handling of hazardous materials. If the condition of the property requires work beyond ordinary cleaning, we may decline to proceed, complete only the safe and reasonable elements, or recommend that the customer arrange a different type of service.

Customers must ensure that the premises comply with basic health and safety expectations before work starts. This means the site should be free from obvious dangers such as exposed wiring, unstable flooring, aggressive animals, severe contamination, or unlawful substances. If any condition creates a risk to our team or to third parties, we may pause or stop the service until the issue is resolved. Any loss of time caused by unsafe or inaccessible conditions may still be chargeable.

We will take reasonable care when moving light objects to carry out cleaning tasks, but we are not obliged to move heavy, built-in, fixed, or dangerous items. Customers should clearly identify items that should not be touched. Any breakable, valuable, sentimental, or irreplaceable belongings should be stored safely before the appointment, as ordinary cleaning services cannot eliminate all risks associated with handling items in occupied premises.

3. Payments, Fees, and Invoicing

Payment terms will be stated at the time of booking or in the invoice issued after completion, depending on the type of service arranged. For one-off domestic cleans, end-of-tenancy cleans, or other scheduled visits, payment may be required in advance, on the day, or within a set period after invoicing. For recurring or contract-based work, invoices may be issued on a weekly or monthly basis. The customer agrees to pay all amounts due in full and without set-off unless otherwise required by law.

Prices are normally quoted based on the information supplied and the level of work reasonably expected. If the actual cleaning needs exceed the agreed scope, or if additional time is required because the property was not ready, access was delayed, or unexpected issues arose, extra charges may apply. Any such changes will be explained where practicable. Unless stated otherwise, all prices are inclusive of labour and standard cleaning materials, but specialist products, equipment hire, parking charges, congestion-related expenses, or waste disposal costs may be charged separately if necessary.

Late or failed payments may result in suspended services, recovery action, or the cancellation of future bookings. If a payment method is declined or a transfer is not received by the due date, the customer remains liable for the outstanding balance. We may also charge reasonable administrative costs and any lawful interest or recovery costs permitted under applicable legislation. Payment disputes should be raised promptly so they can be reviewed without delaying the settlement of undisputed amounts.

4. Cancellations, Rescheduling, and Access Issues

The customer may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the service type, the appointment length, and whether staff, equipment, or transport have already been allocated. If cancellation occurs after resources have been committed, a cancellation fee may be charged to reflect the losses incurred. For repeated changes, short-notice cancellations, or failure to provide access, the full booking price may be payable where appropriate and lawful.

If our team arrives at the property and cannot gain access, or if the customer is absent where attendance is required, the appointment may be treated as a late cancellation or failed visit. The same may apply where access is materially delayed by incorrect entry instructions, missing keys, security restrictions, or the customer’s failure to prepare the premises as agreed. In such cases, we may wait for a reasonable period, but the booking may still be chargeable in full or in part depending on the time lost and resources used.

5. Liability, Loss, and Insurance

We will exercise reasonable skill and care in providing Cleaner Haringey services. However, liability is limited to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we are not responsible for indirect or consequential losses, loss of profit, loss of business opportunity, emotional distress, or losses that were not reasonably foreseeable at the time of booking.

If damage occurs and is believed to have been caused directly by our team, the customer must notify us as soon as reasonably possible and provide evidence of the damage and the circumstances in which it happened. We may inspect the issue, request photographs, or seek further information before deciding whether a claim is valid. We will not be responsible for pre-existing damage, wear and tear, hidden defects, items that were inadequately secured, or losses resulting from the customer’s failure to provide correct instructions.

Where liability is established, our responsibility will normally be limited to repairing, replacing, or paying the fair market value of the affected item, subject to verification and any applicable insurance terms. Customers are encouraged to maintain suitable insurance for their property and belongings. Nothing in these terms shall affect rights that cannot be limited under consumer protection law.

6. Waste Handling and Regulatory Compliance

Cleaner Haringey complies with applicable UK waste and environmental rules when removing debris generated by the service, but the customer remains responsible for ensuring that waste presented for disposal is lawful and properly disclosed. Standard cleaning waste such as packaging, dust, general household refuse, and ordinary debris may be removed if included in the agreed service. However, items that may be regulated, hazardous, or requiring special disposal procedures must be identified in advance and may be refused if we are not authorised or equipped to handle them.

We do not knowingly handle waste that includes asbestos, chemicals, clinical waste, bodily fluids, needles, sharps, gas cylinders, paint tins containing residue, electrical items requiring specialist recycling, or any other substance regulated under environmental or public health law unless specifically agreed and lawfully manageable. If such materials are found during the service, we may stop work in the affected area and request further instructions. Any disposal costs, permits, or third-party charges linked to lawful waste removal may be passed on to the customer where permitted.

The customer warrants that any waste presented for removal has been truthfully described and does not breach environmental, safety, or property laws. Where the service involves end-of-tenancy or clearance-related work, the customer must ensure that no prohibited waste is left behind without disclosure. We reserve the right to refuse handling of items that could endanger staff, contaminate other waste, or create a regulatory breach. Compliance with waste rules is an essential part of the service arrangement.

7. Service Standards, Complaints, and Remedies

We aim to carry out all cleaning work to a professional standard consistent with the service booked, the condition of the property, and the time available. Customers should inspect the completed work promptly and report any genuine issues within a reasonable period. This allows concerns to be assessed while the circumstances remain clear. A complaint should identify the areas of concern and, where possible, include supporting information. We may offer a re-clean, partial refund, or other remedy where a failure in service is established and where such remedy is reasonable in the circumstances.

Not every dissatisfaction amounts to a breach of contract. The outcome of cleaning work depends on the starting condition of the property, the materials present, the age of stains, and the limitations of standard cleaning methods. We do not guarantee the removal of every mark, odour, or stain, especially where surfaces are damaged, heavily soiled, porous, or previously treated with unsuitable products. Any specific result promised in advance must be expressly agreed and recorded in writing to be enforceable.

If access to the property is later disputed, or if a customer alleges that the service was incomplete, we may rely on job notes, photographs, appointment records, or staff statements to assess the matter. Where a remedy is offered, it will be offered without admission of liability unless required. Any corrective visit will usually be limited to the original scope of work and may not extend to unrelated tasks.

8. Governing Law and General Terms

These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have jurisdiction to settle disputes, although we may choose to resolve issues amicably before legal action is taken. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

No failure or delay by either party in exercising any right under these terms shall operate as a waiver of that right. Any waiver must be confirmed clearly and in writing. The customer may not transfer or assign their rights or obligations under the booking without our written consent. We may assign or subcontract obligations where necessary for the effective delivery of the service, provided this does not materially reduce the standards promised.

By using Cleaner Haringey cleaning services, the customer confirms that they have read, understood, and accepted these Terms and Conditions. They also confirm that they have the authority to arrange the service for the property concerned and that the information provided is accurate to the best of their knowledge. These terms form the basis of the agreement between the parties and apply to all relevant services unless specifically varied in writing.